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All FAQs
Are your products real?

Yes. We only sell genuine, original products. No copies, no fakes, no grey-market stock. Every item comes from verified suppliers.

How fast can you deliver?

Express delivery in Dubai, Sharjah and Ajman takes 1–2 hours, daily from 10:00 AM to 12:30 AM. Orders after 12:30 AM are delivered from 10:00 AM that morning.

Is delivery free?

Yes, on orders of AED 300 or more, anywhere in the UAE. Under AED 300 delivery costs AED 30 for express (1–2 hours) or AED 25 for standard and courier delivery.

What if I received something faulty or damaged?

Send us clear photos on WhatsApp within 12 hours of receiving your order, and we’ll refund or replace it. Please record an unboxing video: for damage caused during delivery we need it to claim from the delivery company.

How can I pay for my order?

Cash on delivery, card on delivery (in Dubai, Sharjah and Ajman the driver brings a card machine; elsewhere we send a secure payment link on WhatsApp), or bank transfer. Cards, Google Pay and PayPal are accepted.

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