- Dubai, Sharjah & Ajman: express delivery in 1–2 hours, 10:00 AM – 12:30 AM, every day.
- Abu Dhabi, Al Ain, RAK, UAQ & Fujairah: courier delivery within 12–24 hours.
- Free delivery on orders of AED 300 or more, anywhere in the UAE. Below that, AED 25–30.
- Pay by cash or card on delivery, payment link, or bank transfer.
Delivery options and fees
We deliver to every emirate in the UAE. You choose the delivery option at checkout, and the exact fee is shown before you place your order.
| Option | Where | Delivery time | Fee under AED 300 | AED 300+ |
|---|---|---|---|---|
| Express | Dubai, Sharjah, Ajman | 1–2 hours | AED 30 | Free |
| Standard | Dubai, Sharjah, Ajman | 2–4 hours | AED 25 | Free |
| Courier | Abu Dhabi, Al Ain, Ras Al Khaimah, Umm Al Quwain, Fujairah and the rest of the UAE | 12–24 hours | AED 25 | Free |
The AED 300 threshold is based on your order subtotal after any discount.
Delivery hours
- We deliver 7 days a week, including weekends and public holidays.
- Express and standard deliveries run from 10:00 AM to 12:30 AM.
- Orders placed after 12:30 AM are delivered later that morning from 10:00 AM.
- You can place an order on the website at any time, 24/7.
Delivery times are estimates that start once your order is confirmed. Heavy traffic, bad weather, public events or very high demand can occasionally cause delays. If your order will be late, we’ll let you know.
Payment on delivery
- Cash on delivery: pay the driver in cash. Having the exact amount ready helps.
- Card on delivery: in Dubai, Sharjah and Ajman the driver brings a card machine. Outside these areas we send you a secure payment link on WhatsApp instead. Credit and debit cards, Google Pay and PayPal are accepted.
- Card payments carry a 5% card processing fee. It’s shown as a separate line at checkout before you confirm.
- Bank transfer: use your order number as the payment reference. Your order is sent once the payment has cleared.
Age check on delivery
We only sell nicotine and tobacco products to adults aged 21 or over. Our driver may ask to see a valid ID before handing over your order. If the person receiving the order can’t show that they are 21 or over, we won’t hand over the order, and it will be treated as a missed delivery.
Order confirmation and tracking
After you order, you’ll receive an email confirmation. Our team may also contact you on WhatsApp or by phone to confirm your address. When your order is on its way, we send you a message. You can also see your order status any time under My account → Orders.
Please keep your phone switched on and make sure your address, building name and flat number are correct. You can add delivery instructions in the order notes at checkout.
Missed or failed deliveries
If we can’t reach you or nobody is available at the address, we’ll contact you to arrange a new time. A second delivery attempt may carry an extra delivery fee. If we can’t deliver after repeated attempts, the order may be cancelled.
Checking your order
Please record an unboxing video when you open your parcel, and check your order straight away. If anything is faulty, damaged, missing or wrong, send us photos on WhatsApp within 12 hours of receiving it. We’ll refund or replace it. For damage caused during delivery, we need the unboxing video to claim from the delivery company. See our Return & Refund Policy for details.
Delivery questions
Can I choose a delivery time?
Yes. Add your preferred time in the order notes at checkout, or tell our team when they confirm your order. We’ll do our best to deliver in that window.
Can someone else receive my order?
Yes, as long as they are 21 or over. Mention their name in the order notes. The driver may ask them for ID.
Can I change my address after ordering?
Yes, if the order hasn’t left yet. Message us on WhatsApp as soon as possible with your order number and the new address. The delivery fee may change if the new address is in a different area.
Do you deliver outside the UAE?
No. We currently deliver within the UAE only.
Can I collect my order myself?
We don’t offer store pickup at the moment. All orders are delivered to your address.
Contact
Questions about your delivery? Message us on WhatsApp, call +971 52 703 9137 or email [email protected].