Frequently asked questions

You must be 21 or older to shop with us, or at least the legal smoking age in your country. We only sell to adults, no exceptions.

Yes. We only sell genuine, original products. No copies, no fakes, no grey-market stock. Every item comes from verified suppliers.

No, we’re not directly affiliated with any of the brands. We’re an independent retailer, so no sponsorships or official endorsements. We simply source authentic products for our customers.

A range of premium smoke-free products: IQOS TEREA and ILUMA, JUUL devices and pods, RELX devices and pods, Pod Salt e-liquids, Al Fakher shisha tobacco, nicotine pouches and more. All handpicked, all authentic.

Cash on delivery, card on delivery (in Dubai, Sharjah and Ajman the driver brings a card machine; elsewhere we send a secure payment link on WhatsApp), or bank transfer. Cards, Google Pay and PayPal are accepted.

Not on the website itself. If you choose card payment, you pay at your door by card machine, or by a secure payment link we send you on WhatsApp.

Only two, and both are shown at checkout before you confirm: a delivery fee of AED 25–30 on orders under AED 300, and a 5% processing fee if you pay by card. Cash and bank transfer have no extra fee.

Express delivery in Dubai, Sharjah and Ajman takes 1–2 hours, daily from 10:00 AM to 12:30 AM. Orders after 12:30 AM are delivered from 10:00 AM that morning.

Yes, we deliver everywhere, from big cities to smaller towns. In Abu Dhabi, Al Ain, Ras Al Khaimah, Fujairah or Umm Al Quwain your order arrives within 12 to 24 hours.

Yes, on orders of AED 300 or more, anywhere in the UAE. Under AED 300 delivery costs AED 30 for express (1–2 hours) or AED 25 for standard and courier delivery.

We do. We deliver 7 days a week, including public holidays.

Not necessarily. You can leave delivery instructions at checkout. No signature is needed unless you request it. Just keep your phone on so we can reach you.

As soon as we pack your order, we send you a message with the tracking details. For an update, message us on WhatsApp or email.

If no one’s home or we can’t reach you, we’ll contact you to reschedule. A second attempt may have a small extra fee.

Yes, within 7 days of delivery, as long as the item is unused, unopened and in its original packaging. Message us on WhatsApp first. We can’t take back opened pods, sticks, e-liquids, pouches, disposables or sale items unless they are faulty.

Send us clear photos on WhatsApp within 12 hours of receiving your order, and we’ll refund or replace it. Please record an unboxing video: for damage caused during delivery we need it to claim from the delivery company.

Don’t send it back on your own. First message us on WhatsApp or email [email protected]. We’ll confirm the return and send you the right address. Return shipping is on you for change-of-mind returns; if the issue was on our end, we cover it.