RELX Not Working? 15 Common Problems and How to Fix Them

Introduction: Why Your RELX Device Might Fail

RELX devices are popular for their sleek design and smooth vaping experience. However, like any electronic device, they’re not immune to issues. Whether you’re using the RELX Infinity or the newer Infinity 2 or Artisan, you may face problems like blinking lights, no vapor, or battery failures. This guide breaks down 15 of the most common RELX issues—what causes them and how to fix them—all in one place.

How Does a RELX Device Work? A Simple Guide

A RELX device is designed to deliver a smooth vaping experience without any complicated buttons or settings. It works automatically when you take a puff, thanks to its smart internal design. Let’s walk through how it works and what parts make it happen.

The Process: How It Works When You Vape

1. Insert the Pod: First, you put a RELX pod into the device. The pod contains the flavoured e-liquid and a small heating coil.
2. Inhale to Activate: When you gently inhale through the mouthpiece, the device senses the airflow. This triggers the heating coil inside the pod to warm up.
3. Heating the E-liquid: The coil heats the e-liquid just enough to turn it into vapor without burning it.
4. Vapor Delivery: The vapor travels through the mouthpiece and into your lungs as you inhale.
5. Automatic Shut-Off: Once you stop inhaling, the device stops heating automatically, saving battery and preventing unnecessary vapor.

The Primary Components Inside a RELX Device

• Battery: The built-in rechargeable battery powers the entire device. It supplies energy to heat the coil whenever you inhale.
• Heating Coil: A small metal wire inside the pod that heats the e-liquid and turns it into vapor.
• Pod: This is the cartridge that holds the e-liquid and the heating coil. Pods are replaceable and come in different flavors.
• Airflow Sensor: This tiny sensor detects when you inhale and tells the device to start heating.
• LED Indicator Light: Shows the device’s battery status and alerts you to problems like low battery or connection issues.
• Charging Port: Usually a USB port where you connect the charger to refill the battery.

Why This Design Matters

RELX devices are made for convenience. With no buttons to press, you just insert the pod and inhale. The automatic heating and shut-off system ensures that you get a smooth vape while protecting the battery and pod from damage. It also makes vaping safer and easier for beginners.

1. Why Isn’t My RELX Device Turning On?

If your RELX isn’t powering up at all, don’t panic; it’s usually just a battery issue or a charging connection problem.

What to do:

Start by charging the device using the original RELX cable. Make sure there’s no dust or debris in the charging port. Use a dry cotton swab to clean the contact points gently. Let it charge for at least 30 minutes, then check if it turns on. If it still doesn’t work, the battery might be worn out and may need replacing.

2. Why Is My RELX Blinking Red When I Puff?

A blinking red light while puffing often means the battery is running low, the pod isn’t sitting right, or the device has gotten too warm.

What to do:

Charge the device fully. Remove the pod, wipe the base, and place it back in firmly. If the device feels hot, give it some time to cool down before using it again. Usually, this fixes the issue in a few minutes.

3. What Should I Do If My RELX Infinity 2 Keeps Blinking Red?

If the red light keeps flashing on your Infinity 2 and doesn’t stop, it could be a pod error or a mode issue.

What to do:

Take out the pod and reinsert it to reset the connection. Try changing the mode by tapping the device (if supported). If the blinking continues, follow the reset instructions provided by RELX. Swapping in a new pod can also solve it if the current one is faulty.

4. Why Won’t My RELX Infinity 2 Change Modes or Colors?

Your RELX Infinity 2 should let you switch between modes or LED colors, but sometimes it can get stuck. This usually happens because of a sensor glitch or temporary software hiccup.

What to do:

Remove the pod and wait for a few seconds. Insert it again firmly, then try switching modes. If that doesn’t work, perform a device reset if your model allows it. This usually gets everything back to normal.

5. Why Is My RELX Auto-Firing or Getting Too Hot?

If your RELX starts firing by itself or feels unusually warm, stop using it right away. It might be caused by a leaky pod or internal short circuit.

What to do:

Remove the pod immediately and gently clean the inside of the device with a tissue or cotton swab. Let it cool down completely before turning it back on. If the same issue happens again, it’s best to stop using the device and reach out to RELX support or visit our vape shop for help. Safety always comes first.

6. Why Is My RELX Light On, but There’s No Vapor?

If the light comes on but you’re not getting any vapor, the device is turning on, but the pod might not be working properly.

What to do:

Remove the pod and check the bottom for any dust, liquid, or damage. Wipe the contact points on both the pod and the device with a clean, dry cloth. Reinsert it and try again. If there’s still no vapor, the coil inside the pod might be burnt out. In that case, switch to a new pod.

7. Why Is My RELX Pod Leaking?

Pod leakage can be frustrating and messy. It usually happens when the pod is cracked, damaged, or exposed to heat.

What to do:

First, check if the pod has any cracks. If it does, replace it right away. Don’t leave your device in hot places like a parked car or near windows. High temperatures can cause pressure changes that lead to leaks. Also, avoid squeezing or biting the pod while vaping, as this can force the liquid out.

8. Why Is My RELX Giving Weak Vapor or a Burnt Taste?

If the vapor feels thin or tastes burnt, it’s often because the pod is running low on liquid or the coil has dried out.

What to do:

Try replacing the pod with a fresh one. If you’ve been taking long or frequent puffs, give the device a short break between hits. Chain-puffing can dry out the coil too quickly and cause that burnt flavor. Always store your pods upright and keep an eye on the e-liquid level through the transparent window.

9. Why Isn’t My RELX Detecting the Pod?

Sometimes the device won’t recognise the pod at all—it just stays idle when you try to puff.

What to do:

Remove the pod and inspect the base. Even a tiny bit of dust or e-liquid can block the connection. Gently clean the metal contacts on both the pod and the device using a cotton swab or dry tissue. Make sure the pod clicks in properly.

If the issue continues, the pod itself might be faulty and needs to be replaced. Use the genuine pod for better performance, like the Relx Pod Pro or Relx Pod Pro 2.

10. Why Does My RELX Battery Drain So Quickly?

If your RELX battery isn’t lasting like it used to, there could be a few reasons. Overcharging, heavy use, or an ageing battery can all affect performance.

What to do:

Try to avoid leaving your device plugged in overnight. Always unplug once it’s fully charged. If you’re vaping heavily throughout the day, consider letting the device rest between uses. If the battery still doesn’t hold a charge, your device might be getting old — and it could be time for a replacement.

11. Why Won’t My RELX Device Charge?

What’s Causing It:
Your charging cable might be broken, or the charging port is dirty or damaged.

How to Fix It:

Try using another cable or charger to see if that works. Also, take a moment to clean the charging port gently using a dry cloth or cotton swab. If it still doesn’t charge, the port may be damaged and need professional help.

12. Why Is There Liquid Around the Pod?

What’s Causing It:
This is usually just condensation, and it’s pretty normal during use.

How to Fix It:

Just wipe the base of the pod and the inside of the device where the pod sits. Doing this regularly keeps the device clean and working properly.

13. Why Do I Hear Gurgling When Puffing?

What’s Causing It:
Sometimes e-liquid builds up in the airflow path, especially after long or deep puffs.

How to Fix It:

Remove the pod and blow gently into the mouthpiece. You can also tap it lightly to release trapped liquid. Make sure not to puff too hard or too often in a short time.

14. Why Does My RELX Taste Weird or Stale?

What’s Causing It:
You might be using an old pod or one that wasn’t stored properly.

How to Fix It:

Make sure to use your pod within two weeks after opening. Always store pods in a cool, dry place, away from direct sunlight or heat.

15. How Do I Know If My Pod Is Real?

What’s Causing It:
If the pod tastes strange or performs poorly, it could be expired or even fake.

How to Fix It:

Check the serial number on the official RELX website to make sure your pod is genuine. It’s the best way to avoid knockoffs and protect your device.

Troubleshooting RELX At Once

Expert Tips for Smooth RELX Usage

• Don’t overcharge the battery—unplug after a full charge.
• Store pods upright in a cool, dry place.
• Clean your device every few days.
• Use original RELX pods to avoid compatibility issues.

Tips for Best Use:

• Don’t inhale too hard or too quickly—take slow, gentle puffs.
• Always keep your pods upright to avoid leaks.
• Use the official RELX charger to keep your device safe.
• Clean the device contacts gently if you notice any connection issues.

RELX Infinity 2: Tips & Tricks for Better Use

• Power Modes:
  • Eco Mode: For light vapor and extended battery life
  • Smooth Mode: Balanced experience
  • Boost Mode: Stronger vapor and throat hit
• Quick Setup:
  • Insert the RELX Pod Pro or Pod Pro 2 after removing the silicone stoppers.
  • Device activates on inhale—no power button needed for basic use.
  • Use the side button to toggle between modes.
• Fast Charging:
  • USB-C charging, full charge in under 30 minutes
• Proper Inhalation:
  • Designed for MTL (mouth-to-lung) vaping
  • Inhale slowly to avoid dry hits or over-inhalation alerts.
• Maintenance:
  • Clean the pod slot and device contacts weekly.
  • Store the device upright to avoid leaks.
  • Avoid moisture or extreme heat exposure.
• Troubleshooting:
  • Blinking lights may indicate low battery, over-inhaling, or pod connection issues.

Relx infinity 2 Device Colors

• RELX Infinity 2 Dark Asteroid
• RELX Infinity 2 Green Navy
• RELX Infinity 2 Pearl Glitter
• RELX Infinity 2 Royal Indigo

RELX Artisan: Tips & Tricks for Better Use

• Charging Tips:
  • Recharge at a 20% battery level to prolong battery health.
  • Avoid full depletion to maintain performance.
• Storage Tips:
  • Always store upright to prevent e-liquid leakage.
  • Avoid extreme hot or cold environments.
• Accessories:
  • Use only official RELX pods and chargers.
  • Third-party accessories may cause a malfunction.
• Cleaning Routine:
  • Use a dry cotton swab to clean the pod and battery contacts.
  • Clean weekly or after each pod replacement.
• Smart Vaping Habits:
  • Inhale gently to avoid leaking or overheating.
  • Let the device cool between puffs—especially after chain vaping.
• Pod Care:
  • Replace pods as soon as they’re empty.
  • Avoid vaping dry pods to prevent a burnt taste.
• Safety Measures:
  • Keep out of reach of children.
  • Store in cool, dry places away from sunlight.
• Device Feedback:
  • Pay attention to vibrations or blinking lights—they signal overuse or low battery.

Buy Authentic RELX Artisan Devices Here

• RELX Artisan Bright Mandarin
• RELX Artisan dark stealth
• RELX Artisan Indigo Denim
• Relx Artisan Metal Back Wave

FAQs: RELX Device Troubleshooting

Why does my RELX device keep blinking red?

It usually means a low battery or a pod error. Charge it fully and check the pod placement.

What should I do if my RELX won’t charge?

Try a different USB cable, clean the port, and ensure the power source works.

How can I reset my RELX Infinity?

Remove the pod, leave it for 10 seconds, then reinsert it. Some models may require a firmware reset.

Can I use third-party pods with RELX?

You can, but it’s not recommended—they often cause leaks or misfires.

What to do if my RELX tastes burnt?

Stop using the pod immediately. Replace it, and avoid dry hits by checking e-liquid levels.

Conclusion: Keep Your RELX Running Like New

Most RELX issues can be solved with a few quick fixes—charging properly, cleaning the contacts, or replacing a worn-out pod. By following the solutions above, you can extend the life of your device and enjoy a smoother vaping experience.

If the problem continues after trying all fixes, it may be time to contact RELX support or consider a replacement.